FAQ - Frequently Asked Questions

    1.CONTACT

    How do I get in touch with BetOne365?

    For any need you can contact us through one of the following means:

    Email: support@bone365.com

    Email Info: info@bone365.com

    Email Documents: documents@bone365.com

    2. GAME ACCOUNT

    How can I open an account BetOne365 game?

    Http://www.BetOne365.com accessing the site, select the "Open an Account" and fill out the tabs in the "SIGN UP NOW". Finally click on the "Confirm" button. Then will receive, at the e-mail address registered on your account game, a link "Registration Confirmation" that will have to click to complete the registration of your gaming account BetOne365.com

    How to choose your username?

    The username allows us to identify it uniquely and safe. Choose a user name that you like and easy to remember. Selecting the button "Check availability" will display if the username chosen is available or not.

    How to choose your password?

    The password chosen must necessarily be composed of at least eight alphanumeric characters (including at least one uppercase letter, one lowercase letter and one number). We recommend the use of a mix of characters and digits. Also it is preferable to choose a password in any way attributable to his own person, or an acquaintance could easily discover it. Typical examples are the birth date, the name of the partner, the phone number, favourite colour, etc ...

    How to access to their profile game?

    Once registration is complete, enter the username and password in the "Login" in the top on the homepage and click on "Login". Sign in to be uniquely identified. Memories of jealously guarding your login details and not to disclose them to third parties for any reason. BetOne365 shall not be liable for unauthorized access using your user codes.

    How to disconnect your profile game?

    To log out, just click on the "logout" at the top on the homepage. it is important to always log off after use of our services to prevent unauthorized use of the account. After this, no one else can access your account until your next access. Disconnection is automatic after 30 minutes of inactivity on the site.

    What if I entered some incorrect user data on behalf game?

    For safety reasons, can not change on their own user data recorded. Therefore you need to send, by email to documents@bone365.com enclosing:

    - Duplex Copy of the identity document (identity card or passport, driver's license will not be accepted);

    - Username;

    - Full name;

    - Item request: "Change User Data".

    - Description of the changes you want to make.

    Username and password do not work?

    We make sure you have typed everything correctly. For further assistance contact Customer Service.

    What to do if I have forgotten the login details?

    Can independently ask them to send a temporary password by accessing the site www.BetOne365.com and selecting the "Forgot Password?" present in Home Page next to the fields in which they are required for logon credentials to run the Log. Receive, the email address used when registering the account, a new password. Please, after performing the first access, to replace the password received via e-mail with a password that you have chosen.

    How to change the password?

    If you want to change your current password will be able to do it on their own by performing the following procedure:

    - Log in to your account;

    - Click on "My Account"> "Account"> "Account Data";

    - Insert, under "Enter the old password", which aims to change the password and, under "Choose a Password" and "Re-Enter Password", the password that you have chosen;

    - Finally confirming the operation by clicking the "Confirm". Keep in mind that your new password BetOne365 shall consist of a minimum of 8 characters (uppercase, lowercase letters and numbers).

    What is the minimum age to play with BetOne365?

    Access to the service and the opening of a deposit account is allowed only to persons who have at least 18 years of age (21 in some cases).

    You can open more than one account?

    No, every customer can open only one betting account in his own name.

    How can I request to close the account game?

    %=zUtility.siteData.getTextXml("//WebSite/SiteData/Anagrafica/Sito/Nome")%> must contact Customer Service BetOne365. Your account will be closed only after the confirmation of some personal data through internal message. Once they receive this information, your account will be disabled but not deleted. Later will have the opportunity to request the opening of your account current, with simply sending a copy of the front / back of a your valid ID (identity card or passport), indicating the data requested above and with the subject of request "reopening gaming account."

    I can close my account Casino & Games or Poker account but continue to use the account Sport?

    You can perform these operations independently by visiting the "My Account"> "Responsible Gaming". Will display the following options associated with each section of the site:

    - Hold the bill up to;

    - Maximum playable by day;

    - Maximum playable per week.

    By clicking on the "Insert" corresponding to each of these items can be set:

    - The date until which want to suspend the account of the section;

    - The maximum daily playable in the chosen section;

    - The maximum weekly playable in the chosen section.

    After entering this data, click on "Save" to confirm. If you want later rehabilitate the initial options should select "Disable". We inform you that the operation can not be performed prior to 7 days. To confirm the operation will have to click "Remove": displays the date when it will be completed the removal operation.

    3. DEPOSITS & WITHDRAWALS

    What currency can I use?

    All accounts are set BetOne365 in Euro.

    How can I pay?

    By accessing the "Cashier" > "Storage" > "Next". Will display the available modes.

    What are the costs when I make a deposit?

    All deposits are free. BetOne365 not charge commission on transactions of deposit and withdrawal.

    Can I deposit any amount of money to my account?

    There is no limit.

    What is Ukash?

    Ukash is a method of payment and deposit online safe and convenient: just buy a Ukash voucher and use the 19-digit code to deposit online on our site. Ukash is not necessary to have a credit card, then you will not have to provide any details bank or financial. And to make new deposits just buy other Ukash voucher. Visit the website to find out where to buy http://www.ukash.com Ukash vouchers.

    As to my Moneybookers account?

    Moneybookers is a fast and secure method of payment through internet. To deposit funds, must already hold a Moneybookers account. For more information and to open an account, please visit http://www.moneybookers.com. Once you open a Moneybookers account, click on the "Moneybookers" between the terms of payment. To make a deposit, indicating the email address used on Moneybookers and the amount to be credited to your account BetOne365.

    How can I withdraw?

    By accessing the "Cashier" > "Withdrawal" > "next". Will display the available modes. The same way as when you deposit will have to be employed at the time of sampling.

    How can I view transactions executed on my game account?

    Can view transactions executed on the gaming account by visiting the "My Account" > "Account Statement".

    Can I cancel a withdrawal request?

    If the withdrawal request is not yet to be processed, may require the reversal of credit drawn on his gaming account by contacting Customer Service BetOne365.

    The levy was reversed on the gaming account?

    If the amount you request has been credited to your account BetOne365 game, it is established that he had sent the necessary documentation to process the withdrawal.

    I have to send any documents before receiving my withdrawal?

    In some cases, before you make a payment, ask for copies of some documents. We are aware that this procedure can lengthen the waiting time but we consider it essential to ensure our customers a high level of security.

    What documentation must send to enable credit card so you can perform sampling from my gaming account?

    In order to enable your gaming account to perform storage and retrieval via credit card, should be sent by e-mail to documents@bone365.com or by fax to

    The front and back of the identity card or passport (not allowed to send a driver's license);

    b. Sided copy of the credit card, necessarily signed, from which must be deleted CVV (the last three-digit number listed on the signature panel on the back of the card) and the number of the card, leaving visible only the first 6 and last 4 digits;

    c. Proof of residence recently issued a maximum of three months, showing the name and residence address of the account holder game. For example: a copy of a utility bill domestic (water, gas or telephone) or bank statement of the bank account, credit card, etc ...;

    d. Username;

    e. Full name;

    f. Subject request: "enable deposits and withdrawals."

    The credit card have to be registered to the account holder game. If the credit card proves headed to a different person, the bill must be necessarily bloccato.Visualizzo an error message when I try to deposit. What to do?

    Please contact your bank with equity in order to know exactly all the existing limitations on your card. For example, some banks do not allow payments to bookmakers. In that case, we remind you that you can use prepaid cards such as Postepay or we invite you to try the electronic wallet MoneyBookers.

    I have not received the money I collected. Why?

    It may take 3 to 7 days depending on the means of payment used. If the time period indicated is already spent and has already submitted a photocopy of your document and the necessary documentation to enable the credit card, do not hesitate to contact our Customer Service Department.

    4. BETTING

    Can I cancel my bets?

    Once confirmed, the bet can not be changed or cancelled by the customer. it is the responsibility of the customer to verify, before sending the proposal to bet that the number of bets placed and the amount staked are coherent with his will.

    Where can I see the bets placed by me?

    It can display independently bets placed by visiting the "Private Area"> "List Betting". Following displays two options:

    - Search by date;

    - Search by ID.

    Where can I find the full BetOne365?

    Our regulations ensure the regularity and transparency about the acceptance of bets, their cancellation and accreditation. We recommend that you consult our specific rules for each sport to know the details. You can look at the complete regulations clicking Terms and Conditions. For more information do not hesitate to contact Customer Service.

    5. CASINO & POKER

    A virtual bet has not been paid?

    In case you wish to control a virtual bet not paid, you will need to provide the following information by email to support@bone365.com or through internal message, so that the relevant department will have to run the control:

    - Username;

    - Date and time of the bet;

    - Name of the game (eg. "Champions League");

    - Amount pointed;

    - A brief description of the problem in question. Following your request will be forwarded to the relevant department.

    A hand Poker has not been paid?

    Can view the history of the game that you play on our software "BetOne365 Poker", accessing the platform (B.One Poker) in the upper left by clicking on "History Hands" and the platform (B.Two Poker) at the top right under "Hands History". If it wishes to review the hand you have played the just select the option "displays replay" to view the entire course of the hand. In case you wanted to check out a few hands, we invite you to provide us with the following information via e-mail to: support@bone365.com or through internal message, so that the relevant department will have to run the control:

    - Username;

    - Date;

    - Time;

    - Code of the tournament / table;

    - Cost of the buy-in;

    - A brief description of the issue in question, to forward your request to the appropriate department.

    You will be informed of the outcome of the due control via email.

    A play to the Casino is not paid?

    In case you wanted to check about some games, we invite you to provide us with the following information by email to support@bone365.com or through internal message, so that the relevant department will have to run the control:

    - Username;

    - Date and time;

    - Name of the platform game (Casino Live, Play Casino or Casino);

    - Name of the game;

    - Amount pointed;

    - A brief description of the problem in question.

    You will be notified of the result of the controls by email.